Wild Orchid Designs - Terms of Trade  



1: All orders placed online will be delivered between our store opening hours (found on our contact page)

2: We may substitute flower content due to availability but will be substituted with the same flower value and inkeeping with the style of the bouquet required.

2.1:Should the recipient not be at the given address, we will endevour to leave with a neighbor or in a secure area within the property.  A card will be posted stating where the flowers have been left.  

2.2: If we have been unable to leave the flowers we will have to return the flowers to the shop and await for the customer to call us upon their return.  

3: We can not guarantee a specified time for the deliveries, however either a morning or afternoon delivery can be requested.  

4:  We purchase our flowers little and often to ensure the freshest blooms.  As flowers are a perishable item, we offer a 7 days freshness guarantee for all blooms, excluding roses which we offer a 5 day freshness guarantee.

4.1:  If you are not happy with the lifespan of the flowers that have been delivered we will happily replace the flowers as soon as possible, providing they are within the 7 days freshness or 5 day freshness guarantee.  

4.2:  We will need to see the flowers that have not survived in order for the flowers to be replaced, and to allow our suppliers know that there has been a problem.

5:  Cut off time for same day delivery is 2.00pm




Our Terms of Trade and Services will be sent out along with the quotation requested.